Report a problem

A food incident is where concerns about actual or suspected threats to the safety or quality of food require intervention to protect consumers.

Local Authorities

A food incident is where concerns about actual or suspected threats to the safety or quality of food require intervention to protect consumers. Incidents fall broadly into two categories:

  • contamination of food or animal feed in processing, distribution, retail and catering, resulting in action to withdraw the food from sale or recall it from the public
  • environmental pollution incidents such as fires, chemical/oil spills and radiation leaks, which may involve voluntary or statutory action (e.g. orders made under the Food and Environment Protection Act 1985)

Preventing incidents is important for protecting consumers' interests, ensuring food standards and safety, and maintaining trust in the food chain. As part of its incident prevention strategy, the FSS monitors food and feed safety patterns in Scotland and provides guidance and workshops to industry.

Businesses are legally required to inform their local authority/port health authority and the Food Standards Agency if there is reason to believe that food or feed is not compliant with food or feed safety requirements. The authorities will advise you of any action you might need to take.

If businesses have reason to believe food is unsafe, it should immediately be withdrawn or, if necessary, recalled. If the products do not meet food standards requirements, such as labeling or quality issues, where there is no safety issue, then you might wish to ensure that products are withdrawn, rather than risk prosecution.

Report an incident

Consumers

You can use this service to report a food problem in the UK to the business's local authority. You can contact your local authority to report:

  • poor food hygiene
  • a foreign object in your food
  • cleanliness of facilities

More on this topic

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Food Crime & Incidents

The Scottish Food Crime and Incidents Unit (SFCIU) includes the investigations and intelligence gathering arms of Food Standards Scotland (FSS).

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Food incidents

A food incident occurs when there are concerns about threats to the safety or quality of food and/or feed.

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Food Crime

Food crime can involve selling food or drink that has been tampered with, or using cheaper ingredients than the ones listed on the label.

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